Right of cancellation
The right of cancellation period expires two weeks after the day on which you or another person selected by you (not the shipping agent) take physical possession of the product. If your order comprises several products and we are unable to deliver the products simultaneously, the right-of-cancellation period shall expire two weeks after the day on which you or another person selected by you (not the shipping agent) take physical possession of the final product. If the date of expiry is a non-business day (meaning a day on which the banks are generally closed for the public for ordinary banking business), the period of expiry shall be extended to the following business day. There is no right of cancellation for the purchase of products made to order.
You can cancel your agreement by notifying us in writing of your wish to do so. You can, send an e-mail or a letter to:
Audo Copenhagen A/S
Aarhusgade 130, 1st floor
2150 Nordhavn, Denmark
Att.: Audo Webshop
You cannot withdraw from the agreement by refusing receipt of the product or by failing to collect it without having first notified us of your wish to cancel.
If you would like to return a product, you must return the product to us within 30 days of receipt. The cost of returning your order will not be covered by Audo Copenhagen A/S. You will be held liable for any damage that may occur in transit so we recommend choosing a delivery option with tracking and trace and insurance included.
Products must be returned in their original packaging and in its original condition. If you do not have the original packaging, this may lead to a possible decrease in the value of the product. Prior to return, kindly request a Return Authorization Number (RMA) from firstname.lastname@example.org and mark the number clearly on the return shipment.
Refund of the purchase amount
If you regret your purchase, you are entitled to a refund. Any used or damaged products that are not reported as a claim will not be refunded. No later than two weeks from the date on which we have received your return, we shall refund all payments received from you, including shipping costs (albeit excluding additional delivery costs for transport other than the cheapest standard delivery provided by us).
If you however choose to refund a part of your order, you will be refunded the refunded product’s value. No later than two weeks from the date on which we have received notification of your cancellation of the agreement, we shall refund you the amount for the refunded product. Please note that in this case you will only receive a proportional part of the shipping costs, corresponding to the distribution between the number of items you refunded and the items you’ve kept.
Unless otherwise agreed, we shall refund the amount to the original payment method used. Return payments are not subject to fees. We are entitled to hold back payment until we have received the product unless you can provide us with documentation of having returned the product.
Product return address:
Audo Copenhagen Lager
We only accept parcels sent directly to the above address or otherwise arranged with our Customer Service department.
If you wish to return the product physically, please be aware of the warehouse opening hours:
Monday - Thursday: 08.00-14.00